Frequently asked questions

This page provides answers to the most common questions we get asked.

Click the arrows to expand the answers. If you have any questions that aren’t answered here please do not hesitate to contact us.

What to bring?

Inoculation card, secure carry box and any ‘special’ blanket/towel/toy that your pet may like during their stay. If they are fussy eaters, you can bring their particular food or treats.

What are the chalets and runs like?

Mainly they are garden shed type, all heated and all have outside mesh covered runs. The Cattery is under cover and has views of the pond, gardens, bird feeders and the forest. Only family cats share the same space as each chalet is separated by gaps or physical partitions. The chalets/runs are allocated on first come basis. Customers can choose specific chalets (if available) just ask.

Where are you located?

We are about one mile from the Verwood Road/Alderholt Road junction. Google maps will take you to our door. If you use SatNav, remember to turn off to Alderholt and not to proceed to the refuse tip on Verwood Road. Sometimes the sign post is turned in the wrong direction. Our new postcode will take up to 12 months to appear on the majority of SatNavs so please be patient whilst we transition.